Virtual Office FAQs
What is a virtual office and how does it work?
A virtual office provides your business with a real business address and professional mail handling services, without the need to rent physical office space. It’s ideal for startups, freelancers, remote workers, and eCommerce sellers looking to establish a professional presence. You can use the address for HMRC, Companies House, your website, and business correspondence.
Can I have packages delivered as part of my virtual office?
Yes, you can receive parcels at your virtual office. However, please note that some providers (including us) have restrictions on the size and weight of items they can accept. Contact us directly to confirm our current package handling policy.
How to set up your virtual office in 3 easy steps:
- Fill out our signup form – Choose the service level that suits your needs (business address only, mail forwarding, scan-to-email, etc.).
- Submit your ID – As part of our legal obligations, we require ID and proof of address to meet Anti-Money Laundering regulations.
- Start using your address – Once verified, you can begin using your new business address straight away.
What are the costs of a virtual office?
Our pricing starts from just £29.99 per month, depending on the level of service you need. Options include mail forwarding, scan-to-email, and use as a registered business address. There are no hidden charges – everything is clearly outlined upfront.
What are the benefits of having a virtual office?
- Professional business presence without high overheads
- Protect your privacy by keeping your home address off public records
- Flexible and scalable to suit sole traders or growing teams
- Compliant with HMRC and Companies House
- Mail management services – collect, forward or scan-to-email
Can I use my virtual office address as my registered business address?
Yes. Our virtual office service allows you to use the business address as your registered office address, director’s service address, and trading address for Companies House and HMRC.
Virtual Business Address vs Home Address
Using your home address can expose your personal details to the public and appear less professional. A virtual business address enhances your credibility, improves trust with customers, and keeps your personal life private.
How important is the address & postcode for my business?
Very. A professional postcode, especially in a recognised business area, helps improve your brand image, builds trust, and can even enhance your visibility on local searches and directories.
Is a virtual office in a prestigious location better for business?
Yes – many clients choose virtual offices in well-known locations to boost their business reputation and attract more clients. It creates the impression of being based in a respected or central area.
Is there a catch to the low cost of a virtual registered business address?
There’s no catch. Just be sure you’re working with a reputable provider. Some services may hide extra fees or skip required ID checks. We’re fully transparent, fully compliant, and committed to secure, legal service.
How is my post managed?
We handle your incoming mail according to your selected service. We can:
- Hold it for collection
- Forward it to a UK or overseas address
- Open, scan and email it to you securely
Can I collect my post?
Yes, you can collect your post in person during our business hours. Just let us know ahead of time so we can have it ready for you.
Can you scan and email my post?
Yes, we offer a secure scan-to-email service. We’ll open your mail, scan the contents, and send it to you via email – perfect for fast, paper-free access.
I’m living overseas – can you send my post electronically to me?
Absolutely. Many of our clients are based overseas. We can scan and email your post or forward original copies to your international address upon request.
Is it confidential and secure?
Yes. We operate under strict confidentiality standards and adhere to all UK GDPR and Anti-Money Laundering (AML) regulations. Your mail and personal data are handled securely and professionally.
How do I cancel?
Simply provide us with 30 days’ written notice. There are no complicated tie-ins or hidden cancellation fees. We’re flexible and easy to deal with.
What are your Anti-Money Laundering (AML) checks?
As a UK virtual office provider, we’re legally required to carry out identity checks before activating your service. You’ll need to submit valid photo ID and proof of address. This helps prevent misuse and ensures compliance with UK law.